AI training for venue teams.

Three levels, in person or online, in English or Spanish.

Having ChatGPT on your phone is like having a kitchen. It doesn’t mean you can cook.

Stop asking AI things. Start giving it things.

Give it your menu, emails or roster, with guest and staff details taken out. Get back a draft a person can check.

You giveYou get back
Your menuA costing draft
Your emailsReply drafts
Your rosterClear shift notes
Checked byA person

Start where your team is.

Beginner

For teams who have not used AI at work yet, or tried it once and gave up.

  • What AI is good at, and where it makes things up
  • Write a specials board blurb from a plain list of dishes
  • What never to paste in: guest details and staff personal information

Intermediate

For teams ready to hand over repeat jobs and get finished drafts back.

  • Give it a menu and a supplier price list, get a recipe costing draft
  • Draft replies to function enquiries from your own packages and menus
  • Draft review replies in your venue’s voice, ready for approval

Advanced

For managers and owners who want AI joined up with the tools they already use.

  • Map one weekly job from start to finish, step by step
  • How AI can connect to your booking, rostering and accounting tools
  • Decide what always needs sign-off: prices, bookings, public replies

The fundamentals of AI

In plain English, ten words worth knowing

No jargon needed to work with us. These are the terms you will hear most.

  • AI modelA program trained on huge amounts of text that can read and write. ChatGPT and Claude run on AI models.
  • PromptThe instructions you give the model. Clear prompts get better answers.
  • AgentA model that takes steps on its own, like reading an enquiry and drafting a reply, inside rules you set.
  • RAGThe model looks up your own documents before it answers, so replies are based on your facts.
  • Knowledge baseThe documents RAG searches: menus, recipes, policies, price lists.
  • EmbeddingsA way to find text by meaning, so “coeliac” also finds “gluten free”.
  • HallucinationWhen a model says something false with confidence. Rules and a person approving catch it.
  • Fine-tuningRetraining a model on examples. Rarely needed: RAG is cheaper and easier to update.
  • Context windowHow much text the model can read at once.
  • Human in the loopA person approves before anything is sent, posted or booked.

In person or online.

In person, Gold Coast

On site

A session at your venue, in a quiet part of the week, using your own menus and emails.

Online in English

Remote

Live video sessions for teams, with the same hands-on exercises.

Online in Spanish

Remote

The same sessions taught in Spanish, so every person on the team can follow and ask questions.

Pricing on request.

Price depends on the level, team size and where we meet.